Returns Policy

Returns Policy

Keen Tools Ltd offer replacement or refund on faulty goods within their respective guarantee period. Guarantee period is 1 year unless otherwise stated.

In accordance with your rights to a "cooling off period" under the Consumer Protection (Distance Selling) Regulations 2000 you can cancel your order and return the goods at any time until 7 working days after you receive the goods and we will refund any payment made by you to us for the goods.  Any goods returned must be unused and in re-saleable condition.

If you want to cancel your order you must notify Keen Tools before returning any items in order for us to arrange a collection of the goods.

Please note that the right to return goods which are not faulty does not apply to any goods which have been made to your own specifications.

The cost of the return of any faulty goods will be borne by Keen Tools. We shall be entitled to charge you for the costs of returning goods which are not faulty.

Following notification that you wish to return the goods in return for a refund as described above, any payment taken by us in respect of the goods will be reimbursed to you within 30 days. 

Due to product development, actual models may occasionally vary slightly from the details on the website, but remember you may return anything within 7 working days of receipt of the goods, if you are not 100% satisfied. You must notify Keen Tools before returning any items in order for us to arrange a collection of the goods.

Your rights under this Returns Policy are without prejudice to any rights under the Consumer Protection (Distance Selling) Regulations 2000.